Visitor FAQ
Do I have to be a holland resident to use the Holland aquatic Center?
No, everyone is welcome at the HAC!
Who is considered a resident?
If you live within the Holland Public School District, you are eligible for our resident rates. Residents of the Holland Public School District contribute to the operation of HAC through their taxes. Residents receive discounted rates for single visit passes, memberships, facility rentals, and program registrations.
How can I prove my resident status?
Please bring a valid ID with you and show it to our Guest Services staff at the front desk. Acceptable forms of ID include government-issued driver’s licenses or state IDs, a rental or lease agreement, or a tax bill. Documentation must include your name and the resident address.
Who can be included in a family membership?
A “family” for membership purposes is defined as one or two adults residing in the same dwelling along with any of their children (dependents) of whom they have legal custody. This definition does not include other relatives regardless of whether they live in the same dwelling or not. Identification may be required to determine a common address.
If I buy a single visit pass, can I leave and come back again?
The single visit pass rate is valid for one visit only. If you leave the facility, you will be required to pay for re-entry.
Do I have to pay to go into the pool area even if I’m not swimming?
Yes, anyone passing our front desk must pay admission. We require an adult guardian within arm’s reach of a child under 42″ tall. If your child(ren) are at least 48” tall, you may watch on deck or from our free viewing area in the upstairs bleachers in the 50-meter pool.
What is a universal changing room and is there space for families in it?
The Universal Change Room provides a more accessible, safe, inclusive, and private space for all members and guests, especially for families with young children and those who require gender anonymity. The design of this space allows for flexibility so that both individuals and families can change into and out of swim or workout apparel with the comfort and ease afforded by a private cubicle or shower.
FREE day-use lockers are available in the UCR. Learn more about our UCR configuration and policies.
Do you have a “traditional” locker room? do you provide locks?
Yes, HAC has men’s and women’s locker rooms in its competitive pool complex. We do not provide locks. All guests are advised to secure their belongings with a lock during their visit to HAC.
Items may not be stored in lockers overnight. Long-term rental lockers are available for members who purchase a 12-month membership. Contact us or speak with our front desk staff for more information.
Do you rent out towels and swimsuits?
Towel rental is FREE for members and $2.00 per towel for guests! Stop by our front desk to borrow a towel during your visit. Visitors are also welcome to bring their own towel(s) if desired.
We do not rent swimsuits.
Do you sell swim diapers?
Yes! Children who aren’t toilet-trained are required to wear a swim diaper OR a cloth diaper with tight-fitting rubber pants. Swim diapers are available to purchase for $2.00 each at our front desk.
How old does my child have to be in order to USE HAC unaccompanied by an adult?
Age 12 and younger: All patrons under the age of 13 must be accompanied by an adult 18 years of age or older.
Age 13 to 18: If a child is between the ages of 13 and 18 and wants to use HAC unaccompanied by an adult, a parent/guardian must sign a waiver at HAC upon arrival. A parent/guardian’s phone number must be included in case of emergency. As with all patrons, unaccompanied minors are expected to abide by all facility policies, rules, and codes of conduct.
Can I wear a t-shirt over my swimsuit in the pool?
Swimsuits are required in all pools. Leotards, cutoff shorts and cotton t-shirts are not allowed in the pool. Swim shirts made out of nylon, spandex, or polyester are allowed in the pool.
Do you allow life jackets?
Yes. We only allow US Coast Guard-approved life jackets. You may bring your own US Coast Guard-approved life jacket or borrow one of ours during your visit. We have a variety of sizes available for you to use!